Difficult Conversations: How To Discuss What Matters Most (Audiobook) By Douglas Stone, Bruce Patton, Sheila Heen
Abridged edition 1999 | 5 hours and 40 mins | ISBN: 0553456121 | MP3 48 kbps | 108 MB
Weve all been there: We know we must confront a coworker, store clerk, or friend about some especially sticky situation--and we know the encounter will be uncomfortable. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through the confrontation. Difficult Conversations, by Douglas Stone, Bruce Patton, and Sheila Heen, offers advice for handling these unpleasant exchanges in a manner that accomplishes their objective and diminishes the possibility that anyone will be needlessly hurt. The authors, associated with Harvard Law School and the Harvard Project on Negotiation, show how such dialogues actually comprise three separate components: the "what happened" conversation (verbalizing what we believe really was said and done), the "feelings" conversation (communicating and acknowledging each partys emotional impact), and the "identity" conversation (expressing the situations underlying personal meaning). The explanations and suggested improvements are, admittedly, somewhat complicated. And they certainly dont guarantee positive results. But if you honestly are interested in elevating your communication skills, this book will walk you through both mistakes and remedies in a way that will boost your confidence when such unavoidable clashes arise.